To confirm the booking we will ask for advance deposit payment (caparra confirmatoria).
The right of withdrawal as laid down in the Consumers' Code is not contemplated, however, we are willing to apply the following conditions for withdrawal according to Article 1382 ZGB (Civil Code):
At least 21 days before the agreed day of arrival of the guest(s), the hotel contract can be cancelled by the guest or the person who made the booking without a further cancellation fee, the deposit (caparra confirmatoria) will be retained. The cancellation must be made in writing.
In the case of a cancellation by the guest or the person who made the booking, during the period between the 20th day of the agreed day of arrival and the actual day of arrival, the guest is liable for payment of the following cancellation fees:
Cancellation no later than 15 days before the day of arrival: 40% of the agreed total price; cancellation no later than 8 days before the day of arrival: 60% of the agreed total price; cancellation of less than 8 days before the day of arrival: 70% of the agreed total price.
The cancellation must be made in writing and must be received by the hotel no later than the above named dates before the agreed day of arrival of the guest(s).
If the booked rooms could not be let out to another person(s), the guest or the person who made the booking is liable to pay 70% of the agreed total price.
The agreed price is the price, which was agreed for accommodation, catering and possibly other services.
If all booked rooms/beds cannot be let to another person, the percentage of the agreed price relates only to the agreed price and not the booked rooms/beds.
2. Regulation in the case of early departure of the guest
In the case that the guest(s) departs early, he/she/they is/are liable to pay the price for the actual stay, as well as 90% of the agreed price for the remaining services not used.
Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council, Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/